Returns & Exchanges

At Petplanet, we want your furry friend to look their best, which is why we offer a 30-day hassle-free return policy on all unworn fashion items with original tags. If the fit isn't perfect or the style isn't right, we are here to help you find the perfect replacement.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Place the unused items back in their original packaging, ensuring all labels and hygiene seals remain intact for a full refund.

• 3.
  Ship It Back

  Print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned garments, your refund will be processed back to your original payment method within 5-7 business days.